Not resolved

After 5 years as a mailbox customer of this store at corner of Baseline and Power in Mesa, AZ, the service provided has taken a severe turn toward mediocrity. No response to messages, failure to comply with customer instructions/requests for forwarding of mail, and failure to ship mail when promised.

Recently, the store "lost" a FEDEX envelope containing important and expensive tickets just 10 feet away from my mailbox! When I confronted the owner, I was told that maybe I should go and request duplicate tickets. The owner seemed indifferent and unconcerned about the matter. Tell me, how do you lose a large envelope that you have signed for and acknowledged receipt of just a step or two away from the mailbox to which it was addressed?

A week later, the envelope was found, after apparently falling into a crack in the mailroom. Because I became upset, the owner decided to just terminate my mailbox.

Don't waste your time going to this store.

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