Aberdeen, Aberdeen City
Not resolved
Customer service
Turnaround Time

Appalling service. I ordered a £1700 camera on Friday morning and was promised next day livery. Received a tracking number and was informed that the seller had paid for UPS standard.

Move forward to today when the camera was due to arrive. I have been waiting all day and UPS' rubbish app has been saying its in transit and on time. Scheduled delivery today by the end of today. According to their website by the end of today is 7pm. It's now 7.40pm and still no parcel. No sign of the camera actually being out for delivery and when you phone UPS to find out what the *** is going on with my delivery you cannot actually speak to a person. It's automated with no option to complain.

I am beyond livid at the appalling level of customer service that UPS give to their customers. Why is it that Fed-ex can give you a 2 hour delivery window yet these cowboys can't even tell you if it's on the truck???

Product or Service Mentioned: Ups Standard Delivery Service.

Reason of review: Poor customer service.

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