Product: Ups Standard Delivery Service Clear all filters (25 of 25 reviews match)
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UPS in Kansas City, Missouri - Driver delivery

1.0
Details
I recent has a delivery but the driver left a note without knocking the door to be sure was there , just left the note , the problem is most of the places can leave to pick up work the same hours of my work . Supervisor has to be sure if they really take some time in knock the door of the clients .
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Review
#1598038 Review #1598038 is a subjective opinion of poster.
Service
Ups Standard Delivery Service

UPS - Driver and Office alter with label caused a mixup and no deliver

1.0
Details
The UPS is a joke, I can't explain the way I spent all my time on the phone about a complaint and because they outsource work with the Asia Pacific, the USA can't get a chance! I sent a package and it was never attempted to be delivered after I sent it with details information along with apartment # The office covered up the label with the correct one and didn't put the correct information on it. The driver refused to use the call box and didn't look at the address with the apartment number. The drivers have great benefits but the driver in Los Angeles won't use him with a pair of glasses. Insane and I am upset with the bad service. No excuse for nothing, do nothing, laziness and
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Review
#1534478 Review #1534478 is a subjective opinion of poster.
Service
Ups Standard Delivery Service
Pros
  • Pitiful
Cons
  • No excuse
Reason of review
Poor customer service

UPS in Mississauga, Ontario - Terrible customer service

Three days (so far) of trying to find a lost package, they keep telling me they will call me back and they do not. I am currently on hold trying to speak to a manager. Have been holding for 1.5 hours. Customer service is terrible, there have been no apologies and no attempts at reconciliation. I will NEVER use UPS again
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Review
#1415669 Review #1415669 is a subjective opinion of poster.
Service
Ups Standard Delivery Service
Reason of review
Poor customer service
1.0
Details
They are horrible never going to use UPS again. I have never been so stressed out using a delivery service took a day off of work just wait for this package and still nothing. Would never recommend this company to anyone. They do not care about their customers needs...
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Review
#1221785 Review #1221785 is a subjective opinion of poster.
Service
Ups Standard Delivery Service
Reason of review
Problem with delivery
Loss
$220
Featured
1.9
Details
UPS - They handled my shipment with negligence and took no responsibility
UPS - They handled my shipment with negligence and took no responsibility
I shipped a package from a UPS store and when the package arrived at its destination, the box was dissolved and was falling apart. It looked as though some UPS employee placed it in a snow bank and just let it sit for a long time... The package was in its original box...
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Review
#1189504 Review #1189504 is a subjective opinion of poster.
Service
Ups Standard Delivery Service
Cons
  • Lack in responsibility
Reason of review
Damaged or defective
Loss
$130
Preferred solution
Full refund
Tags
  • bad UPS service
  • Damaged Package
2.0
Details
Access point service that UPS offers for packages is a terrible idea and bad customer service. My Christmas gifts were delayed because of this. They left a note for me that I had to go pick them at the access point because I was not home when they came. They only came...
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1 comment
Anonymous
#1436545

You know when your daughter's birthday is, why wait until the last minute to order her gift?????

Review
#1173728 Review #1173728 is a subjective opinion of poster.
Service
Ups Standard Delivery Service
Cons
  • Upsmailinnovation dont communicate to seller or buyer
  • Inconvenient and deceitful statement status
Reason of review
Problem with delivery
Preferred solution
Leave my package at my order unless I request otherwise
Tags
  • Access Points

UPS - They don't do what they are paid for deliver packages

1.0
Details
Package returned to manufacture because they did not inform me that the package was waiting in some "holding area" that they cannot specify. The customer care rep said we have nothing to do with it because we returned the package??? really UPS is being paid to deliver packages and it does not take long to see that they have the worst reviews on the internet and all the companies are looking for alternative shippers. UPS has the worst customer care they seem to think that they did their very best when I was never informed that they were even delivering a package. They of course are not at fault. I have gotten better customer care from USPS than them.
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Review
#1112607 Review #1112607 is a subjective opinion of poster.
Service
Ups Standard Delivery Service
Cons
  • Paid to deliver and do not
  • In ability to communicate effectively
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
Tags
  • BAD CUSTOMER SERVICE UPS

UPS - Delivery Issue - 1Z4A167V0400030164

1.0
Details
UPS Singapore are the worse courier company to deal with. I will make sure I never used this company again. Their customer services are even worse to deal with. I spoke to this lady name Anh Pham who was suppose to be the supervisor. I found her to be very aggressive and not wanting to resolve the issue. She basically blamed the issue on me and if I wanted to see my package I had no option to receive it the Monday morning (3rd July). Unfortunately it didn't arrive after waiting till 1pm. So I rang the hotline again and the customer service person advised me to ring another hotline number. After ringing the second number I spoke to another lady and she advised me the delivery is scheduled for today but will be at 2pm. I have waited to 2pm and it has not been delivered. My only option is to ring back the customer hotline to find out the delivery which is very frustrating.
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Review
#1069137 Review #1069137 is a subjective opinion of poster.
Service
Ups Standard Delivery Service
Cons
  • In ability to communicate effectively
  • Delivering
  • Service
Reason of review
Problem with delivery
Loss
$200
Preferred solution
i want my package

UPS - Ship DHL

1.5
Details
I am about to pick up my package a month late due to the poor communication, lack of customer service, and dated infrastructure of UPS. Throughout this ordeal I have had to hound UPS to receive updates on my lost package, I have been hung up on and lied to by their operators, and in the end I am receiving my package at the same time regular mail would have delivered it. I feel I have wasted my money and will now only order from businesses that ship DHL. UPS needs to either equip their drivers with business phones so that they can contact people when the delivery is attempted or allow people to schedule their drop-offs. Unfortunately, I don't have the luxury of sitting around all day waiting for UPS. The customer service has been extremely rude and not at all interested in helping me receive my package. Save your time, money, and energy and ship DHL.
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1 comment
Anonymous
#1342292

i doubt dhl has extremely diff del practices

Review
#1058853 Review #1058853 is a subjective opinion of poster.
Service
Ups Standard Delivery Service
Cons
  • Poor delivery practices
  • Lack of customer support
  • Being hung up on
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Full refund

Contact UPS Customer Service

Mailing Address:
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
All UPS Contacts

UPS's "Delivery Service" is a joke!

UPS repeatedly says they tried to make a delivery & no one was at home, or some such similar thing when I was sitting in my apartment waiting for them to ring the bell, which the driver did not do. To add insult to injury, instead of offering to redeliver to my residence, they want me to go somewhere to pick it up. This after I've PAID them to make delivery to my home! I usually find out about this via text message prompting me to call their horrible customer service people (forget about online chat, it never seems to be working) who tell me I'll get a callback from the local station which NEVER happens! Unfortunately, the only worse delivery service is FedEx, so we consumers have little choice but to put up with their poor service.
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Review
#1055406 Review #1055406 is a subjective opinion of poster.
Service
Ups Standard Delivery Service
Reason of review
Order processing issue