New Wilmington, Pennsylvania
Not resolved
Customer service

Placed an Order through Amazon with delivery for Tues Nov 25th. The package shipped as expected and was tracked to the UPS depot in New Wilmington Pa as arriving on Tues Nov.

25 at 0231 am.

By Weds I had not received the package and checked the UPS and Amazon tracking info which stated it was at the UPS facility but not on a truck for delivery.

I went to the UPS facility, they told me it was on a truck, but they didn't know which one and would be delivered Friday. It is Friday, and tracking info is the same.

I contacted 1-800-742-5877 s/t Kim, she was useless, said I had to deal w/Amazon directly. Typical UPS never take responsibility, no customer service

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $169.

Preferred solution: Deliver product or service ordered.

I didn't like: Customer service, Delivery, Second customer agent, Kim ups 1-800-742-, Customer agent attitude.

  • Ups Staffed Location
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