I ordered some computer equipment over the internet several days ago. It's on the weekend of course, i have the tracking number & the expected arrival of my package is sometime today (1.11.12) Well according to the tracking number they received my package & put it on the truck already at 5am. Well it should be expected that i get it somewhere around 12pm but it's past that & i know it won't get here until 530pm. Well i have to work. So if i can't get my package today i'll have to wait til tomorrow, but it's supposed to snow tomorrow & i don't really want to deal with the snow. Of course there is nothing on the website or on phone to allow a pickup before the arrival so they end up taking all day just to get here.
I know they have other deliveries to make, but this is pretty ridiculous especially since i live only 10 minutes from there. The point is i prefer to have an option on whether or not i could come in to grab my package or have it delivered if i know i will be home during that time. But they don't even give a decent time frame. "Oh it could be delivered anywhere from 9am to 6pm (sometimes later)". That isn't a decent time frame. How is someone supposed to sit & wait for that long just so they can have their sensitive equipment that requires a signature?
I'm battling on whether or not i should stay home to see if my package will be delivered, if i do i lose hours at work. If i don't i may have to drive in the snow tomorrow. As most other consumers want, we want a time frame so we can plan ahead. And i don't like the idea of my package just sitting there taking all day just to get to my house, especially when i live 10 minutes away!! It's like they're going out of state just to make a delivery then head towards another state to make another one. I often wonder if the driver even knows where he is going. It's one thing if the package came in the afternoon & i get it in the evening but when they got it early in the morning & already being driven off the warehouse 10 minutes from my home & they end up taking 14 hours just to arrive to my location is ridiculous.
Product or Service Mentioned: Ups Delivery Service.