I frequently import product to canada, and I conaistently get lied to by ups customer service over the phone. I always record thwm now.
It would be nice to have audio captures avaulable fie this site. As other couriers charge 50% of the value as opposed to clearing the package yourself at yourblocal customs office, and only paying tax, ups will lie to you about being obligated to pay their ridiculous brokerage fees, and intimidate you by saying a package of paper work muat be filled out....they also lie, conaistently about you needing tobdrive eight hours to the border if you want to clear the package. Its very simple. Youbtwll them you will self clear...take the courier's commercial invoice to cbsa ..who does the paperwork nd faxes it to ups.
Ups will conaistwntky sendbyoubthe sellers invoice and notbthe nexcessary paperwork. Youvwill need tobrequest the correct documwbts swveral times. Then they will delay reception of your fax. I always point out thwir incomptence, diahonesty, and malicious customer service.
One day uber will destroy these ***. Fedex is not much better. A little more efficient.
Pubkuc sercixe announcements should be made about courier scams. Hey should be charged criminally.
Reason of review: Bad quality.