Worst customer service. Why?
Because it is outsourced to the Philippines. No common sense, scripted answers, and if you make a complaint about them, it goes straight to the same place. UPS doesn't want to know their 2nd class choice of handling customers is not going well. I live on a 14 mile island and the South got left off the address.
They have had it three weeks, not a word. I call "customer service" and they tell me it is going to take another 48 hours for the computer to notify the distribution center.
Guess what, it took 4 days later. UPS will never do any better because they have made sure you have no way to contact anyone who matters.
Reason of review: Problem with delivery.