Broadmeadows, Victoria County
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Called John at UPS customer service who was not very helpful. I asked for a supervisor and he said he had to find one, he put the headset down and forgot to put me on hold, he had a conversation with a fellow colleague and I heard laughter regarding "supervisor" he then realised the line was still open and put the call on hold for 40 minutes when I hung up.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Jan 11, 2016.
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Similar situation. She didn't want to help me and was extremely rude.

When I asked if I could speak to anyone else she put the phone down without putting me on hold. She finally put me on hold when I told her I could hear her.

I haven't experienced that horrendous of customer service in many many years from any company. She shouldn't be answering phones for a living.

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