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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time

The worst service I had seen till yet. I had a package shipped to me from Old Navy.

I hear the bell and by the time I reach the door the persob left with a message that the package is to be collected from the Tremont Street, Boston centre. I visit the store twice and the storekeeper tells me they don't have the package. She brought in a wrong package and asked me to sign for it. It was hillarious for me as seconds before she checked my id.

Might be a mistake I thought. Later that day I called Old Navy and they told me that the package was still at the facility. I requested a cancellation of order. Its been one month since this happened and today when i checkd to see the status of my refund I was shocked to hear that the store still has the package.

Hats off ups for the great customer service. Fedex u guys are the best.

Reason of review: Problem with delivery.

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