Used web site to make a pick up with driver supplying paperwork. Right on line is this option, I checked it.
1st pick up attempt no paperwork. Called customer service, assured me driver would have paperwork. 2nd pick up no paperwork with driver. Called again 3rd attempt driver claimed no one home.
Person at pick up address home all day confirmed by other at address. Called again, by now packages will not make it with ground delivery. Their fault due to messed up pick ups. Offer 2nd day air, no mention of extra charges,so will arrive on time.
Packages picked up for 2nd day air. One arrives on Friday the other Monday. To late for my needs.
No call or e-mail or letter sent about extra charges. but in less then 2 weeks bill sent to collections.
Product or Service Mentioned: Ups Pick Up Service.
Monetary Loss: $266.