I regularly ask to have wine shipped to my home. UPS can never deliver it timely and they fail to ring the doorbell when they do arrive. The last delivery was the worst. We specifically waited home so as not to miss the delivery. They again failed to ring the door bell and left their *** note--twice. We scheduled a specific delivery time and paid $5 to have it delivered on Friday. I took the day to work from home. They never put the package on the truck. When I called at 4:30 pm, I was finally told I should drive 30 min and pick it up at the warehouse. Guess what? I spend the 30 min to drive there, wait in line for 30 min, wait 30 min while they hunt for it only to be told they locked it up and they would "try to deliver it on Monday". What utter BS. I call the customer service number. It is a complete misnomer.
They clearly don't care about the customers and the folks on the 1-800 number can't actually do anything.
My advice is vote with your check book and use some other delivery service. I have. Who has time to wait at home for 8 hours 3 days in row for them to decide to do their job.
Product or Service Mentioned: Ups Pick Up Service.