If you look at my online chat with Fredy S. in customer service, please do not be surprised by my online recounting of experiences with your company, and UPS Express in particular.
I have received EIGHT packages from throughout the country shipped on thursday and friday, delivered friday and saturday, by USPS and Fed-Ex. yet your company's inability to deliver a package 5 miles over a three day period, even though the weather was fine, and the constant lies of when it would be delivered....They did not deliver a perishable package, which I talked to them at length about, and made my 70 year old parents spend two days at home waiting for a package that they promised would be delivered, but was not. They missed Valentines day and her Birthday....THERE WAS NO "ADVERSE WEATHER" AS CLAIMED, ON THURSDAY A.M. IT WAS IN WATERTOWN, MA..THE TOWN NEXT TO CAMBRIDGE (DELIVERY ADDRESS)...5 MILES AWAY.
FRIDAY AND SATURDAY WAS CLEAR AND SUNNY, WITH NO SNOWFALL TO CLEAN UP. USPS and Fed-Ex delivered packages from California, N.M.
and Florida, some sent Friday afternoon, and delivered by NOON ON SATURDAY!!! (I have proof!)
This reviewer shared experience about problem with delivery and wants this business to offer any options to resolve the issue as the author lost $4000. This person is overall dissatisfied with UPS. The most disappointing about express shipping at UPS was unethical business practices, deception and inabilty to perform primary task , but reviewer liked tracking tool. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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