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My grandson waited all afternoon for his birthday card. The UPS Van was never on the street.

When contacted that night they said that the envelope was set on the porch (lie #1). Then after 24 hours they said it was delivered across the street to a house with white roof (lie #2 - checked and house roof not white). Then at 3 days they said it was delivered at cross street (lie #3). Then the investigation (lie #4 not 8 days - 16).

Then, most incredulously, the result of the investigation was that they called the addressee (my wife) and stated that she had confirmed receipt (bold faced lie #1, typical lie #5). Now another "investigation". I can understand a mis-delivery and even protection against liability, but this company is the worst.

What can brown do for you? f up your entire week.

Reason of review: Orchestrated lies.

Monetary Loss: $130.

Preferred solution: Since I sent $100 I will eat that (grandson got money via safer means). I want refund for delivery cost and company letter to grandson apologizing for not delivering his card. I will waive liability..

I didn't like: Receiving obviously incorrect information.

Company wrote 0 public responses to the review from Sep 04, 2015.
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