I ordered a parcel from Hong Kong - It is still there . Tracking has not updated for 1 week - still has not been released - They refuse to take any responsibility.
They are the worst company. I phoned up 8 times to speak to customer support - They change the reason each time and lie. When I ask to speak to their supervisor they put me on hold for 30 minutes until I have to give up. Unhelpful and pointless service.
This is my first experience with UPS and last.
It will also be the last time my wholesaler uses them. They are rubbish
Reason of review: Poor customer service.
Monetary Loss: $700.
Preferred solution: Deliver product or service ordered.
I didn't like: Delivery, Poor customer service, Unethical business practices, Customer service agents, Bad service.