I had a shipment being delivered from Massachusetts to Chicago by UPS, normally a two day transit. It was picked up at a commercial customer site and shipped. For some reason, they routed it indirectly, and it arrived at Franklin Park late Friday. They told me they would not deliver it til Monday. I offered to pick it up at the Franklin Park depot, they told me that would be too much trouble. I told them I would lose a $10,000 sale (the customer needed the item to finish a large order for Saturday pickup), they said too bad, rules are rules, we can care less. I am filing suit against them, see how much they care then.
UPS is a large company, and too cavalier for their own good. If possible use anyone else. Federal Express would never treat a customer like this.
Monetary Loss: $10.