Just prior to Christmas in 2010, I shipped a small package (a 11" x 14" envelope) from my Local (Tracy CA) UPS office, to Ontario, Canada.
The shipping was already expensive--$18, with no rush, but I assumed that was because it had to travel outside the USA. When my recipient was supposed to receive it a week later, she got a note stating that UPS wanted an additional $50.00 to deliver it.
Why? UPS charges a "customs duty fee" that was never disclosed to me at the time of shipping. We both balked at the charge! When neither of us paid it within two weeks, while we argued the unfairness of the charge with UPS, they threatened to destroy it by friday of that week.
We had to pay. They scammed us!!!
UPS is a rip-off!! Don't use them.