Update by user Aug 18, 2011
Well, for those of you who think this is an acceptable practice, you can pay UPS. This has nothing to do with time, fuel or anything else.
They have a contract with Sears and cannot charge any more. This is what is termed in accounting as \"cost shifting.\" It\'s how we pay $600 for a hammer with the defense department or $12 for an aspirin in the hospital.
It\'s a way to shift the costs from the real debtors to someone else. I choose not to pay it and I find their tactics to be a rip off of the consumer, especially when the source company is willing to pay everything, including this \"pickup\" charge.
Original review posted by user Aug 17, 2011
I recently ordered an item. I order from the web a lot because I live in the country and am disabled. It is difficult for me to travel to stores or shop in person. The item arrived and I paid $5.50 for original shipping charges.
They substituted the item without my consent, and it does not fit. In attempting to return it, they insist it be returned via UPS and they will pay the shipping charges, which the label shows. This is an international company with an account with UPS. They attempted to have UPS pick up from my home but UPS informed them that they will need my credit card to charge me an additional $11.39, more than double the original shipping charges to pick up the small item. This $11 is pure profit for UPS and they do not return to anyone. They keep it. So, the company pays the shipping both ways and UPS also collects from the *** customer. Not this time.
I am filing a complaint with the IRS as I think this type of profiteering needs an audit and I have filed a complaint with the FTC already.
As for UPS, I am elderly, disabled and living on a fixed income. This is the first time I have even heard of this policy but I was informed by their rep that they have been doing this to everyone for the past few years. This would be millions and millions of dollars of pure profit for UPS.
The Federal Trade Commission already has my complaint on file. If they get enough complaints, they will investigate, according to what they told me.
Product or Service Mentioned: Ups Account.