I had a Christmas present shipped via UPS to my residence. I actually work for a living so I do not get home until after 5pm.
I left a note to the driver letting him know that. He still tried a second attempt in the middle of the day. I called UPS to explain the package was going to a residence and I wouldn't be home until after 5pm. She said quote "I can't guarantee the driver will deliver after 5pm." and I said quote, "Well there will be no one there to receive until after 5pm so what shall we do." She said, and I again quote, "so you want me to return the package?" Really they refuse to deliver the package when I'm home.
Asking for after 5pm deliver is a norm for residential delivery. Funny how FedEx never has a problem getting ANY package to me. To note, I did not chose UPS the vendor I purchased the merchandise from did. Now they just lost a sale as the product has been return.
UPS has managed to hurt (2) customers in one transaction. Good Job UPS! PS: Their website allows you to request delivery after 5pm but they charge an extra $5.99 stating it is a fee to change the delivery.
Really I have to pay extra to have it delivered any time M-F after 5pm??? UPS sucks!