UPS delivered the wrong item, so we were instructed to place the item outside our front door for pickup. Fed Ex delivered another item on the morning of the UPS pickup and UPS picked up the wrong item.
Idiots picked up the Fed Ex item. We were never able to locate the item and lost it altogether. UPS refused to do anything, but said they would pikcup the corect item. Fat chance.
We kept it. UPS, all the way up to the corporate office, simply refused to do anything. I wouold have sued them but it was not worth it. Instead, I stopped using UPS for the 100+ pckages I deliver and get delivered each year.