We shipped a package with UPS, double boxed with foam no less. We purchased their "insurance", then UPS damaged the package.
They refused to reimburse quoting undocumented reasons that the cardboard was not the right type. Worst part about this is they dished us off to Crawford and company to handle the case. Who is Crawford??? Crawford stated it isn't really insurance but is some kind of declared value program.
WHA?? Search for ups insurance on the web and you land on ups declared value page, but wait, look at source of page and you see "insurance" tags.
They do this so search picks them up for people looking for ups insurance by google/bing. Last time we ever use their "Insurance".
Monetary Loss: $5000.