Hanover, New Hampshire
Not resolved

Hi there,

We shipped a box at the UPS store in West Lebanon, NH. We used a UPS laptop box to ship a laptop from NH to MA. When shipped the box we purchased an adiditonal insurance for shipping the laptop. When the laptop arrived at MA on the client, it was demages and repairable.

When contact the UPS to start the claim. They picked the box for inspection and then shipped the box to the wrong address. They denied the claim because it was not packed properlly. I spent hour on the phone with UPS but I got nowhere. I get a lot of sorries and we will call me back but I only receive the sorries and be bounces around like a ball. They like to colllect the shipping insurance money but not to pay at all.

Be aware when purchasing insurance when shipping items with UPS...

Monetary Loss: $700.

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