Initial Question: I am at home waiting for it the whole day....live in an apartment, no one rang bell or came up...
Prairie Grace A.: Hi, this is Prairie Grace A.. I'll be happy to assist you.
Tian: tracking 1ZX066V80300661807
Prairie Grace A.: I'm sorry to know that the driver did not ring the bell at the time of delivery. Let me see what I can do. Please give me a few moments while I check on that.
Tian: this is not the first time that ups drivers get lazy and see a door downstairs and decided that they can't come upstairs and say no one was home
Prairie Grace A.: Thank you for waiting, Tian. I apologize for what happened. I would need to send a message to your local package center to inform them about it. May I please have your phone number and last name?
Tian: xxx-xxx-xxxx is my phone number. Full name is Tian xxx
Prairie Grace A.: I've already sent your concern to the local package center. A local representative will call you first thing in the morning tomorrow for further assistance.
Tian: what????? are you *** kidding me?
Prairie Grace A.: I'm sorry but it shows that it is already past the cut off time.
Tian: This is what I get for shipping with UPS?
Tian: Where Can I file a complaint that can be heard?
Tian: the reason why I am this upset is because this is not the first time UPS DRIVERS ditched my package
Tian: All my FEDEX deliveries came to my door...
Tian: Hello? Answer my question please....where can I file a formal complaint?
Prairie Grace A.: You can file a complaint by sending an email: https://www.ups.com/upsemail/input?loc=en_US&WT.svl=Footer
Tian: Thank you very much
Tian: Is there anyway to find out who the driver is on the route carrying my package?
Tian: surely you must track your drivers with something
Tian: you don't have to give me a name but your lazy employees need to be held accountable for what they dop
Prairie Grace A.: I can ask the facility about it however the phone call would be tomorrow.
Tian: Then I will hold you accountable for your actions tomorrow
Tian: May I have your email so I can correspond with you
Tian: Now I have to cancel my plans tomorrow to wait for something that should have been delievered today
Prairie Grace A.: I am sorry but I do not have an email address. I can only communicate through chat.
Tian: Then how will I know if you follow through with your claim?
Prairie Grace A.: Please wait for the facility to contact you tomorrow.
Tian: once this chat windows closes
Tian: I see...I assume you are not even in the state of NY and this is probably outsourced somewhere.
Tian: This conversation will be recorded
Tian: Thank you very much for your help
So this is not the first time that they did that to me. I live in a 20 floor apt building and there is a door downstairs in which you have to ring a bell. The driver not only did not ring any bells but he decided to drop it off at a pick up center. There was not even going to be a 2nd or 3rd attempt to deliver the package. Not only that the guy tells me to go pick it up myself AFTER I PAID FOR SHIPPING...you *** kidding me? EVERYONE DON'T USE UPS. use the u.s postal service or fed ex. they deliver to my door every time...
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.