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Initial Question: I am at home waiting for it the whole in an apartment, no one rang bell or came up...

Prairie Grace A.: Hi, this is Prairie Grace A.. I'll be happy to assist you.

Tian: tracking 1ZX066V80300661807

Prairie Grace A.: I'm sorry to know that the driver did not ring the bell at the time of delivery. Let me see what I can do. Please give me a few moments while I check on that.

Tian: this is not the first time that ups drivers get lazy and see a door downstairs and decided that they can't come upstairs and say no one was home

Prairie Grace A.: Thank you for waiting, Tian. I apologize for what happened. I would need to send a message to your local package center to inform them about it. May I please have your phone number and last name?

Tian: xxx-xxx-xxxx is my phone number. Full name is Tian xxx

Prairie Grace A.: I've already sent your concern to the local package center. A local representative will call you first thing in the morning tomorrow for further assistance.

Tian: what????? are you *** kidding me?

Prairie Grace A.: I'm sorry but it shows that it is already past the cut off time.

Tian: This is what I get for shipping with UPS?

Tian: Where Can I file a complaint that can be heard?

Tian: the reason why I am this upset is because this is not the first time UPS DRIVERS ditched my package

Tian: All my FEDEX deliveries came to my door...

Tian: Hello? Answer my question please....where can I file a formal complaint?

Prairie Grace A.: You can file a complaint by sending an email:

Tian: Thank you very much

Tian: Is there anyway to find out who the driver is on the route carrying my package?

Tian: surely you must track your drivers with something

Tian: you don't have to give me a name but your lazy employees need to be held accountable for what they dop

Prairie Grace A.: I can ask the facility about it however the phone call would be tomorrow.

Tian: Then I will hold you accountable for your actions tomorrow

Tian: May I have your email so I can correspond with you

Tian: Now I have to cancel my plans tomorrow to wait for something that should have been delievered today

Prairie Grace A.: I am sorry but I do not have an email address. I can only communicate through chat.

Tian: Then how will I know if you follow through with your claim?

Prairie Grace A.: Please wait for the facility to contact you tomorrow.

Tian: once this chat windows closes

Tian: I see...I assume you are not even in the state of NY and this is probably outsourced somewhere.

Tian: This conversation will be recorded

Tian: Thank you very much for your help

So this is not the first time that they did that to me. I live in a 20 floor apt building and there is a door downstairs in which you have to ring a bell. The driver not only did not ring any bells but he decided to drop it off at a pick up center. There was not even going to be a 2nd or 3rd attempt to deliver the package. Not only that the guy tells me to go pick it up myself AFTER I PAID FOR *** kidding me? EVERYONE DON'T USE UPS. use the u.s postal service or fed ex. they deliver to my door every time...

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

  • 108th Street Building
Company wrote 0 public responses to the review from Apr 26, 2016.
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