Initial Question: I am at home waiting for it the whole day....live in an apartment, no one rang bell or came up...
Prairie Grace A.: Hi, this is Prairie Grace A.. I'll be happy to assist you.
Tian: tracking 1ZX066V80300661807
Prairie Grace A.: I'm sorry to know that the driver did not ring the bell at the time of delivery. Let me see what I can do. Please give me a few moments while I check on that.
Tian: this is not the first time that ups drivers get lazy and see a door downstairs and decided that they can't come upstairs and say no one was home
Prairie Grace A.: Thank you for waiting, Tian. I apologize for what happened. I would need to send a message to your local package center to inform them about it. May I please have your phone number and last name?
Tian: xxx-xxx-xxxx is my phone number. Full name is Tian xxx
Prairie Grace A.: I've already sent your concern to the local package center. A local representative will call you first thing in the morning tomorrow for further assistance.
Tian: what????? are you *** kidding me?
Prairie Grace A.: I'm sorry but it shows that it is already past the cut off time.
Tian: This is what I get for shipping with UPS?
Tian: Where Can I file a complaint that can be heard?
Tian: the reason why I am this upset is because this is not the first time UPS DRIVERS ditched my package
Tian: All my FEDEX deliveries came to my door...
Tian: Hello? Answer my question please....where can I file a formal complaint?
Prairie Grace A.: You can file a complaint by sending an email: https://www.ups.com/upsemail/input?loc=en_US&WT.svl=Footer
Tian: Thank you very much
Tian: Is there anyway to find out who the driver is on the route carrying my package?
Tian: surely you must track your drivers with something
Tian: you don't have to give me a name but your lazy employees need to be held accountable for what they dop
Prairie Grace A.: I can ask the facility about it however the phone call would be tomorrow.
Tian: Then I will hold you accountable for your actions tomorrow
Tian: May I have your email so I can correspond with you
Tian: Now I have to cancel my plans tomorrow to wait for something that should have been delievered today
Prairie Grace A.: I am sorry but I do not have an email address. I can only communicate through chat.
Tian: Then how will I know if you follow through with your claim?
Prairie Grace A.: Please wait for the facility to contact you tomorrow.
Tian: once this chat windows closes
Tian: I see...I assume you are not even in the state of NY and this is probably outsourced somewhere.
Tian: This conversation will be recorded
Tian: Thank you very much for your help
So this is not the first time that they did that to me. I live in a 20 floor apt building and there is a door downstairs in which you have to ring a bell. The driver not only did not ring any bells but he decided to drop it off at a pick up center. There was not even going to be a 2nd or 3rd attempt to deliver the package. Not only that the guy tells me to go pick it up myself AFTER I PAID FOR SHIPPING...you *** kidding me? EVERYONE DON'T USE UPS. use the u.s postal service or fed ex. they deliver to my door every time...
This reviewer shared experience about problem with delivery and wants this business to have the product delivered. This person is overall dissatisfied with UPS. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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