Whitehorse, Yukon Territory
Not resolved
Customer service
Diversity of Products or Services
Product or Service Quality

I called them up on Dec. 11th to get an 18lb parcel from Edmonton Alberta to Whitehorse Yukon.

They quoted me $40.70. When the bill came it was $130.14. I disputed it and they just keep saying that they don't quote over the phone and that the fellow must have mistaken my destination. I told them that I had the fellows name and I had documented the conversation.

She said it didn't matter and that we had to pay the full amount, which amounts to three times the quoted amount. I will never use UPS again and I will go out of my way to spread the word to all business associates about fraudulent tactics used within the UPS world of crime.

Reason of review: Pricing issue.

Monetary Loss: $90.

Preferred solution: Price reduction.

I didn't like: Poor customer service.

Company wrote 0 public responses to the review from Jan 29, 2015.
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