On Sept 10th, "Rob" at UPS customer service sexually harassed me when I tried to find out why a one-day delivery shipment was late.
His supervisors at UPS are now protecting him. I have tried every number they have in an attempt to report him, and everywhere I call they claim to be very concerned and agree the agent was inappropriate. Then they run me around a bunch of different departments, making me retell the story until eventually one of them hangs up on me. I have spoken with "Darren", "Britney", "Shannon", and a very rude supervisor named "Reggie" who hung up on me the instant the other supervisor stopped listening in on the call.
UPS clearly doesn't care if their CS reps sexually harass their customers. Use someone else.
Review about: Ups Customer Care.