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We ordered a portable air conditioner which weighed over 75 lbs. The package was too heavy for two small women to pick up onto the front porch so we needed help from the ups delivery man to carry it in.

UPS rung the doorbell only ONCE and dropped the huge box in front of our house. As I chased him down asking if he could help bring the box onto our front porch steps, he ignored me and drove away.

I was so shocked at his service and the way he handled our package. UPS never fails to disappoint customers with awful customer service.

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It is policy that drivers are not to step foot inside residences.

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