In a nutshell... my shipment was delayed due to bad weather.
All the drivers were pulled back in. I scheduled with the shipper and ups for me to pick it up at a facility and was told to be there between 8:15 and 9:15 p.m. they said if anything change so UPS would call me and let me know. Three people called me to confirm the time from UPS.
Around 6 o'clock I figured I would check just to make sure I didn't make the trip for nothing I was told that yes indeed I could pick up my package. I arrived at the facility at 7:55. All the lights were off nobody was there. I called UPS and they told me that the facility would not be opening and my shipment was not available.
I drove 40 minutes one way in a blizzard out of my way to get there and they didn't have the decency to let me know that I couldn't even pick it up. I hope to God I never have to deal with UPS again. Use anybody else. FedEx.
DHL. Anybody but not this incompetent company
Product or Service Mentioned: Ups Pick Up Service.
Reason of review: Order processing issue.