Product: Ups Pick Up Service Clear all filters (121 of 121 reviews match)
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UPS in Redmond, Washington - Online system scheduling system for pick up is terriable

1.9
Details
UPS online system is not user friendly. And scheduling system is inaccurate and buggy. I had to schedule several times as the system is not updating. Also you can't get to the invoice you've paid online.
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Review
#1605280 Review #1605280 is a subjective opinion of poster.
Service
Ups Pick Up Service
Reason of review
Order processing issue

Face Down Solutions - This company is unmindful of the needs of older Vitrectomy patients who live alone

This company charges $189 for the first week rental of a face down chair required for recovery after vitrectomy surgery. They deliver it by UPS in a carton that is about 5 feet tall and 3 feet wide. They say they told me ahead that I would have to save the box and repack this very heavy face down chair and either pay Ups to pick it up, or bring it to Ups myself. I don’t remember that, and know I would never have agreed to it. I threw out the box before surgery. Forget that I am not supposed to pick up something that heavy, and certainly can’t drive, they are justifying the $95 for pick up by saying I should just go out and get another giant box! And it’s my fault I threw the box away. Actually, since they know people are limited after surgery, or SHOULD know that, they should have told me about the $95 additional for packing and pick up when they arranged the rental. They justify also the expense of sending someone out. So my advise: Unless you have someone who can pack this for you, find a company closer to home with more upfront information about pickup.
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3 comments
Anonymous
#1628109

For those who are unfamiliar with vitrectomy : this is a delicate eye surgery whereby the vitreous humor material in the eyeball is removed in order to surgically repair other parts of the eye. It requires a minimum of 4-6 weeks of recuperation time and physical activity should be carefully undertaken when necessary but precludes any heavy work, etc.... Please allow me to wish you a full and safe recovery.

Anonymous
#1629451
@Ted

Thank you so very much.

Anonymous
#1629482
@Ted

I very much appreciate this comment.

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Review
#1446279 Review #1446279 is a subjective opinion of poster.
Service
Ups Pick Up Service
Reason of review
Problems with payment

UPS - Worst company

I had a return for Amazon that was to be picked up from me. I was told it would be picked up on 9/17 between 330pm until 730pm. Monday came and i stayed home because there needed to be an adult present. Was told Tuesday they would pick it up. Again no pick up. Was promised it would be picked up on Wednesday, again stayed home all day and no pick up. No being promised it will be picked up on Thursday. All anybody can say is sorry.
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Review
#1360523 Review #1360523 is a subjective opinion of poster.
Service
Ups Pick Up Service
Reason of review
Order processing issue
1.0
Details
why they use UPS is anyone's guess .. . is there any company with such bad reviews? Do they make even 2 stars anywhere? I phoned to get them to pick up return shoes for Reebok. They showed up . . . next door . . . two days in a row . . . the third day they left a note...
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1 comment
m c
#1548774

Reebok: stop using UPS or I'll stop using you.

Review
#1341303 Review #1341303 is a subjective opinion of poster.
Service
Ups Pick Up Service
Cons
  • Lousy service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
1.0
Details

Update by user Aug 18, 2018

As expected, packages arrived TOO LATE. Have to redo tests.

Will definitely send Fed Ex.

No apology from UPS. THE WORST!

Update by user Aug 06, 2018

The UPS driver finally arrived at 3:15 pm. I'll be tracking to see when my shipment arrives. I still recommend Fed EX!

Original review posted by user Aug 06, 2018

Last week I scheduled a pickup...
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1 comment
Anonymous
#1540861

No pick up, just left the tracking label on our door mat. Never rang the door bell, or knocked we were home all day.

Guessing driver sneaked to front door just drop label. If you go so far as leaving it on the door mat outside...why not ring the bell, and do your Pick Up Package ? Critical thinking needed.

When I called UPS this morning, they said someone would call back at 10am, never happened, so called once again, she was rude, stated "you were complaining about no show Pick UP'...like it was all my fault??? When employees start to run the business, leadership goes out to lunch.

Review
#1322983 Review #1322983 is a subjective opinion of poster.
Service
Ups Pick Up Service
Cons
  • Lack of service and being lied to
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Ups Liars
3.0
Details
That day, I called the UPS 800-number and told them about the situation. They told me someone would pick up the package the next day (Thursday). On Thursday, when the package still wasn't picked up, I called again, and another representative told me that it would be...
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Review
#1302990 Review #1302990 is a subjective opinion of poster.
Service
Ups Pick Up Service
Pros
  • Phone representatives being courteous
Cons
  • Different answers from different reps
  • Rude representatives in store
Reason of review
Poor customer service
Preferred solution
See review for suggestions
1.4
Details
Called UPS and they answered in the Phillipines. So upsetting can't speak with someone locally. They insisted package had already been picked up although i told them that's why i was calling. The supervisor Ray Alfonso said he couldnt help me when i told him i wanted...
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Review
#1300485 Review #1300485 is a subjective opinion of poster.
Service
Ups Pick Up Service
Reason of review
Poor customer service
2.0
Details
My frustrating point is that an adult must be onsite in order to be picked up and UPS wouldn't inform you the time-frame/window when the driver will be arriving. All the info is UPS record and customer service rep is aware the situation and can't do anything other...
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Review
#1292074 Review #1292074 is a subjective opinion of poster.
Service
Ups Pick Up Service
Reason of review
Return, Exchange or Cancellation Policy
1.5
Details
I scheduled ups pickup time is 2 pm today. About 1 pm, a man called me and said that he has already here, but I was not home at that time. I rushed to my apartment in 5min and opened the door. The man shouted at me because the boxes were still open. After I sealed the...
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Review
#1289561 Review #1289561 is a subjective opinion of poster.
Service
Ups Pick Up Service
Cons
  • Anything about my experience
Reason of review
Poor customer service

Contact UPS Customer Service

Website:
www.ups.com
Mailing Address:
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
All UPS Contacts

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UPS reviews

UPS in Portland, Oregon - Awful!!

1.3
Details
Requested item be held for pick up and it was not. Not willing to do much of anything,they don't care.
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Review
#1237129 Review #1237129 is a subjective opinion of poster.
Service
Ups Pick Up Service
Reason of review
Order processing issue