Customer service
Tracking Tool

I signed up for UPS alerts in order to accurately track my package. I was excited to learn that my package was going to be delivered on 12/21/2015 instead of the originally confirmed date of 12/22/2015.

The alert stated that the package had been received by my local area UPS hub AND that it was "on the truck" for delivery by end of day. I waited at home all day. When I called UPS CS to check on the status they said my package was scheduled for 12/22 and had no record of the year 12/21/2015 delivery change.

However they did not dispute my original claim because they simply delete the upgraded information from there system if they can't meet the demand. Horrible way to conduct business.

Reason of review: Bad quality.

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