Not resolved
Turnaround Time

UPS should ban their employees from using 1 hour word. I called customer service about my package, she said that someone from headoffice will call me back in 1 HOUR.

No body called, I had to remind them again. Somebody from head office called, she again promised to call me back in 1 HOUR.

This hour was equal to 3.5 hours. Again she promised to call me back in 1 HOUR and unfortunately no one called back.

Please do not commit to 1 HOUR, until unless you are ready for it.

This person wrote the review because of poor customer service at UPS. Reviewer claimed that he or she wants UPS to read this review and look into the issue (if any).

The most disappointing in user's experience was being given the run around to resolve issue and lied about delivering parcel. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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