Not resolved
Turnaround Time

UPS should ban their employees from using 1 hour word. I called customer service about my package, she said that someone from headoffice will call me back in 1 HOUR.

No body called, I had to remind them again. Somebody from head office called, she again promised to call me back in 1 HOUR.

This hour was equal to 3.5 hours. Again she promised to call me back in 1 HOUR and unfortunately no one called back.

Please do not commit to 1 HOUR, until unless you are ready for it.

Reason of review: Poor customer service.

I didn't like: Being given the run around to resolve issue, Lied about delivering parcel.

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