Product: Ups Overnight Delivery Service Clear all filters (29 of 29 reviews match)
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UPS WHERE IS MY PACKAGE?

Had an item scheduled to be delivered 12/14, then suddenly the information changed to “scheduled delivery information not available at this time” and here it it 12/18 and it’s still reading the same sheat! I know it’s the holidays but this is ridiculous, i’ve had This problem for the 3rd time in a row. Get it together, hire more people, Start providing refunds to those who pay for overnight or 2 day shipping only to receive their items a week or more later. Why are you allowed to get paid but not provide the service? If this were a small business they would get hammered. Unreal
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Review
#1150756 Review #1150756 is a subjective opinion of poster.
Service
Ups Overnight Delivery Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

UPS - Worse customer service ever

i had something overnighted wed 9/7 to be delivered by noon on 9/8. when the driver got here, the package was not on the truck. didn't know where it was. it is now 8:30pm on 9/8, still no package. have been on the phone at least 5 times and each time has been at least an hour. no knows where it is. i have been on hold now for 1:15 waiting for a supervisor. no excuse why or where my package is. and the driver wasn't very helpful either. every call to ups there is a 15-25 minute wait to talk to someone and then when you ask to speak to a supervisor another half hour or so.
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Review
#1098334 Review #1098334 is a subjective opinion of poster.
Service
Ups Overnight Delivery Service
Reason of review
Poor customer service

UPS: The Opposite of Customer Centric

UPS was supposed to deliver a package by 3:00 Friday. I met the driver outside my building - live and in person. The package was not on the truck. Driver blamed the loaders and he promised I would get it by 8:00 PM. 20 minutes later UPS emails me "Sorry we missed you. Attempted to deliver. Will try again Monday." So I called UPS. A supervisor called me back and promised Saturday delivery. I was home all day Saturday. No package. Now it's supposed to arrive today (Monday). 5:13 and it's still not here. UPS is not only incompetent, but dishonest. The drivers, reps and supervisors lie. One driver told me the phone reps will tell you anything to get you off the phone.
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Review
#1090419 Review #1090419 is a subjective opinion of poster.
Service
Ups Overnight Delivery Service
Reason of review
Poor customer service
Loss
$114
1.0
Details
On 3/8/2017, I dropped 3 packages in the UPS Drop Box on M-139/Apple Valley, in Berrien Springs, MI. When I tracked all three items last night around 9pm, I called UPS concerned about where my packages were. I was told the packages 'weren't in the system yet due to...
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1 comment
Anonymous
#1302427

UPS DOES have the right to be paid prior to providing service.

You have receipt to show you paid the proper amount?

Review
#1018821 Review #1018821 is a subjective opinion of poster.
Service
Ups Overnight Delivery Service
Cons
  • Being lied to about my shipment
  • Worst shipping company
Reason of review
UPS STOLE MY SHIPMENT AND IS HOLDING IT HOSTAGE
Loss
$246
Preferred solution
I WANT MY SHIPMENT BACK. NOW.
Tags
  • liars
  • shipping fiasco
  • shipping complaint
  • Shipping
  • Theives

Ups - Overnight Delivery Service Review

1.0
Details
Ordered item overnight shipping for Friday delivery. Was delayed to Saturday. NEVER was received. Package made it as far as DFW airport. Checked Monday AM and the dumb f*cks at UPS had shipped the item BACK to Louisville KY for some *** reason. Do NOT know what their problem is .. But UPS is either incompentent or ***. Probably BOTH! Will NEVER ship ANYTHING by way of UPS and will pay extra to ship FedEx!!
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Review
#979937 Review #979937 is a subjective opinion of poster.
Service
Ups Overnight Delivery Service
Reason of review
Order processing issue

UPS - They screwed up...but we pay.

1.0
Details
Costco had a last minute gift deal with express overnight shipping with UPS. UPS received the package in time for normal overnight delivery but they, by their own admission "miss-sorted" my Christmas gift. They found their error and scheduled it for delivery the day after Christmas even though there is time for a Saturday delivery. They refused to do so because they do not do Saturday delivery "Overnight Express" even when it is their fault a delay was created. Contacted customer service and tried to escalate...pound salt. Terrible customer service = pissed consumer = social media = 1000 nodding heads who will not choose UPS. For me, USPS is the most reliable, trustworthy, cost-effective package shipper in the US. Tell Congress to keep their hands off this precious quasi-public treasure.
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Review
#978922 Review #978922 is a subjective opinion of poster.
Service
Ups Overnight Delivery Service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Ups Overnight Delivery Service Review

1.0
Details
Very bad experience the place was just 1:45 min far from where I live and I mailed overnight delivery just 1 paper and it took them 5 days so I lost a lots of things because of that please please don't use ups am telling u don't
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Review
#965653 Review #965653 is a subjective opinion of poster.
Service
Ups Overnight Delivery Service
Reason of review
Problem with delivery
UPS to overnight a check from PA bank to North Myrtle Beach SC attorney's office for closing of new home. UPS doesn't know where it is! Claims can take up to 8 days for investigate! In the meantime my husband, 2 dogs and myself have to pay for hotel room when our new...
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3 comments
Anonymous
#1272779

90 days to replace a bank check. Same thing is happening to me right now, just got back from the bank arguing about it.

My only option is to buy a surety bond for double the value. Called 3 insurance companies so far to find one, no luck.

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Review
#926816 Review #926816 is a subjective opinion of poster.
Service
Ups Overnight Delivery Service
Reason of review
Problem with delivery

UPS in Calgary, Alberta - Overnight express # NET47471539

1.2
Details
My son was in Vancouver and had forgotten his iPod in Calgary. I paid for overnight express to be able to get it to him before he flew out for Japan. I sent the parcel from Cochrane, Alberta to Vancouver on Monday morning July 25. He was flying out on Thursday afternoon July 28. It was recieved in Burnaby on Tuesday morning. The parcel was not delivered to the address until Thursday afternoon. He did not recieve it as he was gone. I paid to overnight, why would it take 3 days to deliver? Then I had to pay for it to be shipped back to me. With another company and then pay to ship it to him overseas. All I have asked is to get my money back that I paid to UPS. All I am getting is the runaround. It has been over a month and still waiting for a response. I would like to get this settled. I also will be posting my complaint on line as a warning to others.
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Review
#918021 Review #918021 is a subjective opinion of poster.
Service
Ups Overnight Delivery Service
Cons
  • Customer service
Reason of review
Problem with delivery

Ups Overnight Delivery Service Review

2.3
Details
I ordered concert tickets and I am NOT happy! My only option for ticket delivery was overnight which was a $25 charge. When I received the tracking email with UPS 3 days!!! To get my tickets!! NOT overnight like I was charged plus I will not get my tickets until RIGHT before the concert! Unbelievable!!!
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Review
#916206 Review #916206 is a subjective opinion of poster.
Service
Ups Overnight Delivery Service
Reason of review
Bad quality