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Ordered a kindle from a company who chose to use UPS as the postal carrier.They were able to ship from Massachusetts to Long Beach Ca in LESS than a day.

But my package has been pigeonholed for almost FOUR days in a facility only an HOUR away from my residence!! Safe to assume that since i didnt spend the extra dime for expedited shipping, i havent "earned" my package sooner than the estimated delivery date. As a business, wouldnt you want an extremely pleased customer rather than a pissed and agitated one? Regardless of whether or not we earned it??

If you ARE going to hoard packages JUST BECAUSE that customer didnt pay for it, then its a BAD idea to offer tracking for that package.

As the customer can SEE the fact that that package is being held.Jerks.

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Anonymous
#260369

its not being held.what you saw is a virtual scan, not a physical one.

it means its on a train en route to you, but not actually there yet. its misleading yes, and frankly i dont even know why they the virtual scans ahead of actual delivery.

if it was actually in CA, its more efficient to get it on a truck and get it delivered then it is to store it in the warehouse and let packages pile up.did you expect to get something for nothing?

Anonymous
#260353

You described UPS with one single word...the very last one you used "JERKS" Unfortunately that is the very reason I avoid them as my carrier of choice whenever possible, but seems I'm not enough!

Maybe you'll be number two!

Bummed

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