Ordered a kindle from a company who chose to use UPS as the postal carrier. They were able to ship from Massachusetts to Long Beach Ca in LESS than a day.
But my package has been pigeonholed for almost FOUR days in a facility only an HOUR away from my residence!! Safe to assume that since i didnt spend the extra dime for expedited shipping, i havent "earned" my package sooner than the estimated delivery date. As a business, wouldnt you want an extremely pleased customer rather than a pissed and agitated one? Regardless of whether or not we earned it??
If you ARE going to hoard packages JUST BECAUSE that customer didnt pay for it, then its a BAD idea to offer tracking for that package.
As the customer can SEE the fact that that package is being held. Jerks.