Not resolved
0 comments

dear MASALTON.

YOU SHOULD NOW BY KNOW HOW DISGUSTED I AM WITH YOUR PERFORMANCE. YOUR WORK ETHIC IS A DISGRACE TO U.P.S.

I WILL BE WRITING TO THE CORPORATE HEADQUARTERS OF U.P.S. IN USA ABOUT YOUR LACK OF ABILITY TO PROCESS SIMPLE ORDERS TO A CUSTOMERS SATISFACTION.

it may interest you to know that I personally spent the day sorting out what you could have done if you had followed simple instructions.

your failure cost me a days wages, 100 sheckles in storage fees 40 sheckles in parking fees and taxes and fees amounting to 900 sheckles all of which could have been avoided if YOU had done what should have been done.and I still had to collect the items myself.

at no time did you phone me! I would have seen a missed call or a message on my answer phone so please don't lie please, *** is one thing but *** lies are another, and when I came to your office you were too scared to come down stairs and talk to me, why?

I will shortly be posting this on the internet, and to all interested parties. a report will be filed directly with ups.

perhaps you should think about compensation for the time and money you have cost me.I have taken the liberty of correcting the English in your email ( this was abysmal Lazy and reflects your work ethic)

----- Original Message ----- From: Ayelet Masalton To: 'taff' Sent: Sunday, June 26, 2011 2:18 PMSubject: RE: shipment to 4693 588 695 0

Dear Clarke

Dear Mr. Clarke

The ship lend on weekend we are not working at weekend

shipment arrived on the do not work on the

I tried to contact you by phone

i attempted to

The service gave you all the information you need

The service ?

Now the representative told you you must pay duty 2060 shekels costume

disjointed and illegible what are you trying to say? costume is something you wear i have to pay 2060 for a costume?

3076 shekels vat

Is that can be proved?

can i prove what?

Ayelet masalton-balas

import customer service representative

O.P.S.I. (International Handling ) Ltd .

Authorised service Contractor for UPS

1 saifun St. Ben Gurion Airport , 70100, Israel

Tel 1-700-700-859

Tel+972(0)3 5771400

Tel+972 (0)3 5770100

Fax+972 (0)3 9730705

E-mail: ayeletm@ups.co.il

Sent: Sunday, June 26, 2011 2:12 PMTo: Ayelet MasaltonSubject: Re: shipment to 4693 588 695 0

all the reference numbers you need are in this email so please scroll down to find them.

1. the package was dispatched on the 14th of this month.

2. it arrived on the 18th in Israel

3. you did not contact me until the 20th.

4. I supplied you with all the information you need on the 20th for the parcel to clear customs.

5. it is now the 26th. you promised to call me by no later than 1030 this morning (26th of June.) this you failed to do

6. I am still waiting for your call and to hear from you, I find it impossible to believe that you cannot phone me on time, and that you do not have my email address and phone number.

7. I do not have time to spend on this matter making constant phone calls to you and writing emails trying to find out what is happening with this shipment, My time is valuable. If you cannot do what you have promised to do, do not make the promise. there are other companies we can use to move our shipments.

I AM STILL WAITING TO HERE FROM YOU.

----- Original Message -----

From: Adi Oher

To:

Cc: wecareups ; Import ; Ayelet Masalton

Sent: Thursday, June 23, 2011 9:27 AM

Subject: RE: shipment to 4693 588 695 0

Dear Gerald,

Can you please update us on your ID number?

Adi Oher

Isrg , Import

O.P.S.I. (International Handling ) Ltd .

Authorised service Contractor for UPS

1 saifun St. Ben Gurion Airport , 70100, Israel

Tel 1-700-700-824

Tel+972(0)3 5771400

Tel+972 (0)3 5770100

Fax+972 (0)3 9731269

Mail: adio@ups.co.il

From: Tali Hershkovitz On Behalf Of wecareupsSent: Thursday, June 23, 2011 9:25 AMTo: ImportSubject: FW: shipment to 4693 588 695 0

From: Sent: Thursday, June 23, 2011 9:10 AMTo: wecareups; customer nupsSubject: shipment to 4693 588 695 0

customer number 282045

re tracking number below

4693 588 695 0

it has now been 10 days since this package was shipped and it is still not delivered, I would love to hear the excuse you will be using for this unbelievable delay!!

warmest regards

----- Original Message -----

From: wecareups

To:

Sent: Sunday, June 05, 2011 12:23 PM

Subject: 5322WR

Dear Mr. Clarku.

Following to our telephone conversation, your international UPS account number is 5322WR.

You can contact UPS USA to schedule a pickup at

18007827892/ 15024852600

Regards,

Ori ElspectorISRG RepresentativeO.P.S.I. (International Handling) Ltd.Authorized Service Contractor for UPS1 Saifun St. Ben Gurion Airport, 70100, IsraelTel: 972 (0)3 5770100Fax: 972 (0)3 6160904

Had an Experience with Ups?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like