I ordered a package and tracked it via UPS website.It stated it had been delivered to my front door.I checked there was no package anywhere.I immediately contacted UPS within 30 minutes of supposed delivery.I had a 2nd party check.No package at my address.UPS customer service made me feel *** by asking questions like" Are you sure you checked all around your front door?" of course I did this is my son's Christmas gift.Next UPS told me I needed to have the shipper contact them and file a complaint.I called Amazon.com and they put me in touch with the shipper who was both professional and courteous and immediately handled the issue.UPS will not allow a claim to be filed until the package has been lost for 24hrs.While driving through my neighbor hood the next day.I Found the package which was delivered to a vacant house on the wrong street.Luckily the package was intact.
I called UPS to alert them and customer service rep. assured me someone from local UPS would contact me via telephone within the hour.No one ever called.
I received an e mail 3 days later asking for my renewed trust.I am sorry UPS you have done nothing to renew my trust . Think in the future I will ship USPS.
More Review Details
- Product or service
- Black Leather Jacket
- Review category