Where to start. Received a delivery notice sorry we missed you.
This was a business that is known closed till 10 am, Driver left the notice at 9:30 even though the hours are posted right next to where he stuck the notice. Phoned UPS at 10:10 am and received a call back withing the hour from local (DARTMOUTH NS). to assure me the package would be delivered before closing at 6:00 pm. Waited 5:45 pm and rephoned only to be told there is still 15 minutes left before 6:00 pm.
Waited till 6:30 pm no sign of UPS. Arrived next morning to another delivery notice again left at 9:30 am Sorry we missed you. Again phoned the national number as no way to phone the local branch only to be told SORRY guess the driver did not deliver it. Again assured by the national number it would be delivered today and would receive a call back from local branch to verify this within the hour.
4 hours later no package, no call back. Again phoned the national number to be told it SHOULD arrive today and it has been escalated to a driver supervisor local. I'm also told that is who it was escalated to yesterday. NOt holding any hope this package will ever arrive.
WORST customer service ever, obviously quantity and not quality is all that matters here. And to belive the local drivers are being paid $27.00 per hour and up UNREAL
Product or Service Mentioned: Ups Delivery Service.
Reason of review: Poor Customer Service and Problem with delivery.
Preferred solution: Deliver product or service ordered.
I didn't like: Customer service must have a rolodex with excuses.