If you're looking for a carrier to deliver your goods, look elsewhere. I have had nothing but headaches from UPS. It would take me too long to recount every irritating event but I've had enough of putting up with it and I am going around on all channels making sure that this is heard. They call themselves a "˜business solution' and take pride in their "˜logistics' but all I see is a poorly managed business. When shipping through UPS you have the option of adding on a few dollars for insurance coverage on the package. We do this for almost all packages and when UPS delivered a box torn up with a giant hole to our customer, they did not bother to apologize to the customer or us or tape it up or reimburse us for additional costs incurred for replacing that package. Instead, the jackasses said this:
Thank you for your response. Our records indicate that the claim for this shipment with tracking number 1Z60E266036947**** has been denied due to insufficient packaging. You will receive your e-mailed claim notification within 90 minutes
If it's insufficient packaging then why isn't every single package of the same type arriving in the same condition? Instead of taking responsibility they decided to question our packaging. Really? I told the idiots to come by and pick up the box. They haven't done this probably because they are dragging their *** or they really don't want to reimburse $26.
There are many more stories like this and it has always been a hassle to get UPS to step up.
If I were in charge I would switch to Fedex. I would have switched to Fedex months ago.
If YOU are in charge, then I suggest you avoid UPS.