How is it that a company can only track a package by a tracking number, and not by destination or a sender? I was given the wrong tracking number by the sender, who is across the Nation so I can't get them due to the time change to get a correct number.
I spent $500 to get something delivered overnight, and it expires if I don't get it on time. I'm sitting here waiting nearly 12 hours with no truck in sight, nobody at UPS wants to say anything other than sorry I can't help you.
I would have a backup system. I would not offer such ***-poor customer service, or an inability to do a reasonably intelligent job keeping track of a package that is in my care, for which I am paid highly to deliver.
Product or Service Mentioned: Ups Next Day Delivery Service.
Reason of review: Order processing issue.