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Customer service
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Tracking Tool
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Value for money

How is it that a company can only track a package by a tracking number, and not by destination or a sender? I was given the wrong tracking number by the sender, who is across the Nation so I can't get them due to the time change to get a correct number.

I spent $500 to get something delivered overnight, and it expires if I don't get it on time. I'm sitting here waiting nearly 12 hours with no truck in sight, nobody at UPS wants to say anything other than sorry I can't help you.

I would have a backup system. I would not offer such ***-poor customer service, or an inability to do a reasonably intelligent job keeping track of a package that is in my care, for which I am paid highly to deliver.

Product or Service Mentioned: Ups Next Day Delivery Service.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Sep 13, 2016.
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