I ordered a package yesterday, getting over night shipping, expecting it to be here as the option of "over night shipping" implies. But no.
It is getting here four days from now. It was supposed to arrive in New Mexico. It flew out of Dallas, Texas yesterday....to Louisville, Kentucky today. Excuse me!?
If it is over night, it is supposed to be the fastest it can be, so flying it the complete opposite direction doesn't seem to be very efficient. And when I call to complain? I get a sassy guy with an accent telling me the company policies that supposedly known to everyone. Obviously not, SIR.
I will never use UPS willingly again. Fedex, you just won yourself a loyal customer.