UPS MyChoice Delivery change seems cool, but isn't
My shipment was being delivered to my residence address and I wanted it on my work address. Here's how my live chat with 3 associates went:
Initial Question: MyChoice info not updated in 4 hours I need to change my shipping address on a shipment
Alejandra Z.: Hi, this is Alejandra Z.. I'll be happy to assist you.
Parijat: Hi Alejandra
Alejandra Z.: We show that you are registered for My Choice and the option to change the delivery address is available. Are you correctly logged in to My Choice?
Parijat: I have a shipment in transit for me directed to my home address - I wantr it delivered to my work address. I have updated the info on my new MyChoice account nearly 4 hours ago. But I still can't change the delivery address
Parijat: yes i am
Alejandra Z.: Then, please select the tracking number and then click on Change Delivery
Parijat: if I click on "Change Delivery" it says "Become a MyChoice member"
Parijat: and then I dont see any place to enter the new address
Parijat: I am already a MyChoice member, it shouldn't be telling me that
Alejandra Z.: Yes, you are correct. I'm sorry to hear that the request is unable to be processed, even though you are actually registered.
In this case, I need to connect you to our technical support department to address this issue. Do you have any other questions before I connect you?
Parijat: no.. please go ahead and do that
Alejandra Z.: For your convenience, the new representative will be able to see our transcript. This way you don't have to repeat yourself. Enjoy your day.
Alejandra Z. has disconnected.
Desiree H.: Hi, this is Desiree H.. I'll be happy to assist you.
Parijat: Hi Desiree
Desiree H.: Unfortunately, the tracking number that you provided is not available through My Choice to change the delivery. This happens when the shipper puts a restriction on the package that will not allow the receiver to change the delivery. Please contact the shipper to have the delivery change processed.
Parijat: I have done that and they said I could change the delivery thru UPS
Parijat: What should I tell them?
Desiree H.: I am sorry, the person that shipped the package can change the delivery through the program that they processed the shipment through.
Desiree H.: The other option is to wait until the first delivery attempt is made and change the delivery with the Info Notice.
Desiree H.: Is there anything else I can help you with?
Parijat: Well since I'm sure the first attempt will not find me at home, can I ask for it to be dropped at the UPS store at Lemay so I could pick it up the same day?
Parijat: The UPS Store #2718
2601 S LEMAY, STE 7
FORT COLLINS, CO 80525-2247
Desiree H.: I am sorry, I would need to connect you over to a tracking representative for assistance. Would it be okay to connect you?
Parijat: sure.. but please include the chat transcript like the last guy
Desiree H.: Thank you, one moment please. For your convenience, the new representative will be able to see our transcript. This way you don't have to repeat yourself. Enjoy your day.
Desiree H. has disconnected.
Herbert F.: Hi, this is Herbert F.. I'll be happy to assist you.
Parijat: Hi Herbert
Herbert F.: Hello
Parijat: I dont want the UPS guy to keep making attempts to find me at home during office hours.. Can I set a request for him to drop it at the above UPS location after the first attempt?
Herbert F.: Just a moment while I review your tracking information.
Herbert F.: I'm very sorry, at this moment the package status is prior the first delivery attempt and the possible options for it are not open yet. I cannot tell now
Please contact us after the attempt is made to look for the options allowed by the shipper.
Parijat: how soon is the info updated after the first attempt?
Herbert F.: Usually takes some minutes after the attempt is made
Parijat: is it safe to assume it'll be within half an hour?
Herbert F.: Unfortunately I could not tell.
Parijat: and will he have enough time to drop it to the UPs store the same day?
Herbert F.: Actually not, because every change to the delivery (send it to a UPS Store) will add one business day to the availability of the package.
Parijat: can I modify the time they would deliver at my house?
Parijat: could I request them to come over after 5:15PM?
Herbert F.: Due to day-to-day variations in package volume, driver delivery routes, driver pickup routes, and your location on these routes; UPS is unable to schedule a specific delivery time.
Herbert F.: Do you have any other questions?
Parijat: i give up
Herbert F.: I'm sorry to hear that.
You're welcome. Good bye
Herbert F. has disconnected.