1 comment

I was told by UPS Chat the only way I could correct a misdirected shipment was to change My Choice to the mistaken address. I did, and My Choice stopped working.

2 months ago I called customer support to have this corrected, and was told the supervisor would get back to me. Well, after 2 months and no response I called again.

Customer support checked with the supervisors and said they can tag my case with an "Escalation", but could not say if or when a response would be forthcoming.

UPS brags about "logistics", but when it comes to their complaint resolution process, apparently things can stay on the shelf for 2 months or longer. UPS=UPofS

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UPS logistics are actually quite archaic and poor, and proven by our stolen/"Lost" package.