I was expecting delivery on 2 Feb. The attempt was made at 2:34 pm when the rest of the world works. No problem, I understand. It was "estimated" to be delivered between 10:30 - 5:00 the next day. I took the afternoon off to try and catch the delivery before I had to go back to work at 5:00. They attempted delivery at 6:06 pm! Wasted day of work. The last attempt was "estimated" for 4 Feb between 2:00 and 5:00 pm. Again, I took the afternoon off to catch the delivery only to find the last attempt notice stuck to my door from a 12:27 pm attempt.
At this point I am boiling mad and call the local delivery center. The first person I spoke to gave me the standard "you can pick it up at our center" line. Not satisfied with that I ask to speak with a supervisor. Five minutes later I get a half-hearted, and probably fake attempt to see if the driver can attempt delivery again today. No can do.
So now a package that I paid to have delivered, and took time off work to receive, must be picked up by me at their convenience. How is it that UPS is still in business?
Customer Support/Service: Failure
I will gladly use FedEx and USPS from now on.
By the way, if any UPS execs care about fixing problems in their business, start with the "Customer Center" at:
UPS Customer Center
7925 RONSON RD
SAN DIEGO, CA 92111
Tell them Adam Winslow would like his package delivered when they say they'll deliver it.