UPS misdelivered a package of expensive diabetic supplies, which I never received, and then refused to take responsibility, or even try to investigate the missing package. It was allegedly delivered at 6:56 PM on Friday 5/30, and I called them at 7:00PM when it didn't arrive.
I was RUDELY told it's there, look around for it". My building door was locked (had been since 6:45 PM, and my upstairs neighbor told me that she'd been waiting for a package, and NO UPS delivery had come. I immediately called UPS back, and they refused to be of any help. I escalated this, and really NOONE wanted to even try to help.
This isn't the first time UPS has botched deliveries (many times the misdelivered packages have been "rescued" by neighbors or my mail carriers.
I would describe UPS's service as a dog's breakfast.
HORRIBLE. Shame on them!!!!
Product or Service Mentioned: Ups Mail Service.