Product: Ups Manager Clear all filters (59 of 59 reviews match)
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1/16/2019 A package from my former employer was delivered to UPS. UPS received it 1/17/2019 and stated there was not apartment number on the package. A rep from UPS put a completely different address on the package. I called UPS 2/15/2019 to file a claim about my...
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Review
#1496304 Review #1496304 is a subjective opinion of poster.
Service
Ups Manager
Cons
  • Reps
  • Manger
  • Service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
1.0
Details
I went to the UPS Corporate Customer Center to pick up a package that was held. The UPS Worker removed the sticker from my box and said that she needed the sticker. When I told her that UPS has a privacy policy, that states all tracking information is supposed to be...
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Review
#1386039 Review #1386039 is a subjective opinion of poster.
Service
Ups Manager
Cons
  • Private data was shared outside of ups
  • Ups corporate has not made any effort to resolve my concerns
  • Manager thought it was funny and laughed
Reason of review
Poor customer service
Preferred solution
Stop sharing my private information!
Tags
  • RUDE MANAGER
  • poor accountabilty
  • Privacy Infringement
  • Lack Of Answers
  • Poor Service
  • Rude And Disrespectful People
  • Small Business
  • Privacy Invasion By Staff
3.0
Details
We recently had to return a damaged small dishwasher. When I get to the Canby, OR UPS store the owner (?) was crabby as usual and I said he needed a hand truck. He rolled his eyes at me and walked out and drug it to his door and then started flipping it end over end...
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Review
#1328749 Review #1328749 is a subjective opinion of poster.
Service
Ups Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Ups Manager Review

1.0
Details
every one that works at this location in customer service is completely incompetent, all staff even managers , they are a bunch of *** complete idiots completely upset because they're getting paid close to nothing to work their and can't find nothing better
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Review
#942959 Review #942959 is a subjective opinion of poster.
Service
Ups Manager
Reason of review
Poor customer service

Lubbock UPS Manager misinformed about Canadian Customs

I had prepared and packed a box to send to Canada.Filled all the necessary deceleration Canadian custom forms.Manager assured me that there is no duty since the items sent were my grandchildren had left behind when they were visiting me. The package was delayed by 4 days due to customs confusion. I had paid full charge for in time delivery.I had called UPS central and the store manager too.Requested they adjust or refund the charges since the package was delayed and not delivered on time.NO response. I wish that somebody at UPS looks and train the Lubbock store manager properly. Next time I will think twice before I go to this UPS location.
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Review
#938971 Review #938971 is a subjective opinion of poster.
Service
Ups Manager
Reason of review
Poor customer service

Ups Manager Review

Horrible customer service, don't feel comfortable talking to the manager as he is rude and intimidating. No respect from the bury branch what so ever.
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Review
#881002 Review #881002 is a subjective opinion of poster.
Service
Ups Manager
Reason of review
Poor customer service

UPS does not care about the customer

2.0
Details
Through my job I have been dealing with UPS for over 20 years. On hundreds of occasions they have denied claims saying insignificant packaging. I’ve even had a package engineer design packaging that exceeds FedEx testing and still not pass UPS standards. Personally and professionally I’ve had countless lost, damaged, and late deliveries. I have even had some purposely left out in the rain with no type of protection. I have been on six tours of different Hubs LTL and small packaging, throughout the US. The worst one I’ve ever seen was in Jackson Mississippi. 
Recently on March 11, 2016 I was supposed to have a package second day aired delivered from Amazon. UPS did not deliver it and said it was due to no one being available to sign for the package. This is not the first time this has occurred and Amazon doesn’t require signatures for their packages. The package was finally delivered on March 14, 2016 without a signature. 
On March 19, 2016 it was reported to me by my neighbors daughter who was down visiting that she witnessed the driver throw my package, which had lamps inside of it, then the driver kicked my dog. I am really reported this to UPS call center who sent a message to the local hub saying that a manager would be contacting me. On March 21, 2016 and employee from UPS did contact me and asked me what happened. I told them what I was told and she said that the supervisor would have to talk to the driver and investigate it. She also said that the supervisor would contact me back within a day or two. On March 22, 2016 this same employee contacted me back and said that the driver inform them that he was being attacked by my dog. I explain to them that my dog is on a wireless fence and can only go so far. I also explained to them that my normal driver leaves my packages in my driveway and wrap them in plastic and it looks like it’s going to rain. There was no reason for this driver to kick my dog. This would explain why the dog does not like the UPS drivers. I was told nothing else was going to occur as far as UPS was concerned everything was settled. Since they do not see this as an issue I am left with no option but to turned this over to the police for animal cruelty and I will do every attempt to never use UPS again professionally or personally.
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Review
#814937 Review #814937 is a subjective opinion of poster.
Service
Ups Manager
Cons
  • Manner of driver
  • Big disappointment
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

UPS in Colorado Springs, Colorado - Low Character Employees

UPS drivers are running over pets. They are out of control and act like the police. They are getting some sort of weird training. Very disrespectful and threatening. They will make false reports regarding viscous or biting dogs if a complaint is made out of retaliation and stop service. Service has been canceled to our address. The drivers distribution center manager refuses to inspect the property for the non existent biting dogs. These people are filth. How do they find these people?
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Review
#809956 Review #809956 is a subjective opinion of poster.
Service
Ups Manager
Reason of review
Poor customer service

UPS in West Palm Beach, Florida - Manager delivering freight in personal vehicle

I received my delivery of expensive product out of the FLL facility personal owned car. The manager there is very rude and never wants to deal with any problems or citations as a grown adult. I called the building due to my freight not being delivered and the supervisor answered. I was upset because i was waiting 2 days for my freight. The supervisor was very helpful and polite but when i finally got the manager In Pompano he was very rude and unprofessional. DONT US freight
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Review
#801569 Review #801569 is a subjective opinion of poster.
Service
Ups Manager
Reason of review
Problem with delivery

Contact UPS Customer Service

Website:
www.ups.com
Mailing Address:
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
All UPS Contacts

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Ups - Manager Review from Saint George, Utah

Had UPS (St George, Utah office - 4057) Package & Ship older Portable Singer sewing machine in its original case to Denver, thinking that UPS should know how best to package a sewing machine for shipping. However, when it arrived, not only had the machine beat the wooden case to pieces, but the UPS expert had slipped the key to the case INSIDE the case. There is no way to determine the extent of the damages to the machine inside, and as of this moment (15Feb2016), UPS in Denver still has not been to check out the damages of a machine shipped on 5Jan2016. To this day the local Manager backs his employees as 'experts' in packaging. No attempts to sped this issue, all blame being pointed at us. Why? UPS packaged and shipped it.
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Review
#790736 Review #790736 is a subjective opinion of poster.
Service
Ups Manager
Reason of review
Damaged or defective