Product: Ups Mail Service Clear all filters (32 of 32 reviews match)
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UPS in Savannah, Tennessee - Mailbox ran over and taken.

UPS ran over mailbox and took it apparently. Wouldn't admit it. I won't be doing business with anyone that uses them. Horrible company.
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Review
#1409402 Review #1409402 is a subjective opinion of poster.
Service
Ups Mail Service
Reason of review
Bad quality
My mail reached in Miami in 2 days and envelope left ups office on 02/05/2018 for final delivery but has never delivered.UPS searched 14 days to localize the mail but failed.The mail was for a very officil business and I have missed some advances.14 days waiting to...
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1 comment
Anonymous
#1481815

I was waiting for a package to be delivered today. 9:30AM was out for delivery, then at 4 it showed as unexpected delay. Now it shows as lost or damaged, undeliverable.

Review
#1256628 Review #1256628 is a subjective opinion of poster.
Service
Ups Mail Service
Reason of review
Problem with delivery

UPS in Los Angeles, California - DO NOT USE FOR IMPORTANT DOCUMENTS

1.0
Details
I was shipped extremely urgent and time sensitive documents overnight with a required signature. The envelope was lost. After a week and a half, an "investigation", and some shoulder shrugging I was simply told it was "nowhere to be found" and refunded the shipping fee and document cost. Sergio, "We ship billions of packages" Thanks, I'll remember that every month when I'm checking for my children's identity theft. {{Redacted}}
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Review
#1236195 Review #1236195 is a subjective opinion of poster.
Service
Ups Mail Service
Reason of review
Problem with delivery
Preferred solution
found documents, ID fraud protection

Ups Inovations suck!

I ordered a package from California and shipped to Utah. The time from California was one day, AND 7 DAYS TO ARRIVE TO ITS DESTINATION...here's the data: Salt Lake City, UT, United States 11/24/2017 4:00 P.M. Package transferred to post office Salt Lake City, UT, United States 11/22/2017 11:54 A.M. Electronic Shipment Information Received for Package by Post Office West Valley City, UT, United States 11/22/2017 10:37 A.M. Package departed UPS Mail Innovations facility enroute to USPS for induction 11/22/2017 10:30 A.M. Postage Paid/Ready for destination post office entry West Valley City, UT, United States 11/20/2017 10:08 P.M. Package processed by UPS Mail Innovations origin facility 11/20/2017 1:36 P.M. Package received for processing by UPS Mail Innovations 11/20/2017 12:00 P.M. Shipment tendered to UPS Mail Innovations United States 11/20/2017 10:25 A.M. Shipment information received by UPS Mail Innovations Estimated Delivery: Monday, 11/27/2017 Last Location: Salt Lake City, UT, United States, Friday, 11/24/2017 Left At: UPS Mail Innovations Well that should tell you something. Very similar to the words used: Smart meter, smart phone, AND Hitlers words, "Tell a lie long enough people believe the lie etc. My question is what idiot dreamed up this one? 7 fricken days to get here! more corporation B.S
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Review
#1137590 Review #1137590 is a subjective opinion of poster.
Service
Ups Mail Service
Reason of review
Problem with delivery

Ups Mail Service Review

One of my letters been opened and then recealed. And now the *** worker is sending my clothing order back to the sender and i had already paid for it.
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Review
#961332 Review #961332 is a subjective opinion of poster.
Service
Ups Mail Service
Reason of review
Problem with delivery
UPS store in Gig Harbor, Washington
My son and family have a PMB box in this UPS store. For 3 years, my grandchildren NEVER get their cards I send to them. Gift cards, checks, once cash, never received. Sent my granddaughter a birthday card last month she never got it, so sent another one certified mail...
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Review
#942989 Review #942989 is a subjective opinion of poster.
Service
Ups Mail Service
Reason of review
Problem with delivery

UPS in Montreal, Quebec - VERY BAD CLIENT SERVICE

To the concerned Department It is with deep regret sending you this mail. I was informed that my parcel will be delivered at the end the of the day today, and I've done all necessary to be present for the collection this afternoon (refer to below message). To my great surprise I just got a mail stating that the parcel could be delivered due to non signature available this morning at 9hrs. Is this your good service!! Was I informed that delivery would be done in the morning I would have organized accordingly. And now I have to organize to pick up the parcel at the closest store and which you will let me know when it will be ready. Am really really annoyed cause its just a waste of time and very bad client service. This is the second time same issue happening. People don't stay home all day long to wait when UPS will decide to pass by and drop a parcel. Everyone has their own commitment. I hope you understand the concern... Seriously very bad service Yours sincerely
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Review
#805718 Review #805718 is a subjective opinion of poster.
Service
Ups Mail Service
Cons
  • Failed delivery change
Reason of review
Poor customer service

UPS in El Centro, California - BAD SERVICE

1.0
Details
UPS EL CENTRO, CA. I was to have an important envelope over night for Saturday delivery. NOTHING Monday before 2 pm I go to my apartment mail box for my mail and find an notice that says sorry we missed you. I been waiting in my apartment all day, why would the dumb-*** go to my mail box. I do not live in my mail box. I started calling ups at 2 pm and complain. I had to make a number of calls and was told at 3;45 that the drive has left and there was no one to deliver the envelope. I would have to wait until tomorrow or go to the ups location. I told them with me being handicap,and had no one to go for me. Was told you'll have to wait until tomorrow. GREAT SERVICE UPS. UPS causes problems and does nothing to correct their bad service, the customer ends up suffering for UPS's lazy drivers. .
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Review
#707396 Review #707396 is a subjective opinion of poster.
Service
Ups Mail Service
Cons
  • Delay in delivery
  • Slack of communication
  • Lazy drivers
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
1.0
Details
I have two separate incidents to speak about. The first incident occurred a few weeks ago. UPS delivered a package that was supposed to be signed for and instead of getting a signature the delivery person just left the package on the front porch at 7:40pm. I checked...
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Review
#704758 Review #704758 is a subjective opinion of poster.
Service
Ups Mail Service
Cons
  • Package not delivered
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • UPS Delivery HORRIBLE
  • Ups Packages

Contact UPS Customer Service

Mailing Address:
UPS Corporate Headquarters
55 Glenlake Parkway, NE
Atlanta, Georgia 30328
United States
Phone:
(800) 742-5877
All UPS Contacts

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UPS reviews

UPS - Packaged missed placed

well first thing is first as i know others would such services that demand a higher price and regular mail use ups simply because its is called a fast and reliable, but i am not happy with their services lately for the past 6 months to be exact, since i live in an apartment complex, most of my packages that are being delivered via UPS or FEDEX, tend to leave my parcels at my mangers office, which i hate doing. please UPS train or motivate your delivery personnel to put in a little more effort, to corporate, stop taking what these delivery guys are supposed to earn, invest on what is good for the company. NOT FOR CORPORATE!. Thank you
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Review
#697316 Review #697316 is a subjective opinion of poster.
Service
Ups Mail Service
Reason of review
Problem with delivery