UPS made unauthorized charges to my credit card. When we contacted them they said that the shipper number was input incorrectly so they charged the wrong account.
Now, they have my money and said it will be 3 to 5 business days to get it back! They can take money--from the wrong account!--in seconds, but cannot return it for days...
We live on a very small income so what may not be much to them is a great deal of money to us!
So, WE have to pay for THEIR mistake! We will never use UPS for anything again; not that they care because they are too big to care about small business customers!
Product or Service Mentioned: Ups Account.