Not resolved
1.5
Details
Customer service
Delivery Service
Product or Service Quality
Turnaround Time
0 comments

Tracking showed that a package had been delivered to my door,but it had not.(Sidenote: I work at home and have dogs that bark anytime a delivery person comes.) I called UPS to try and figure out the problem; a customer service rep named Shayla hung up on me.

So I called back and got a representative who seemed concerned with both the facts that a rep had hung up on me and that my package was misplaced.

However, after his steps towards handling the problem, I was notified that UPS would contact me the next day with follow-up.Of course, no one ever called or emailed me to follow up.

Reason of review: Problem with delivery.

Monetary Loss: $12.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service, Disgusting customer service, Incompetent delivery driver.

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