I paid $ 47.17 to ship a $ 1,500 article and they LOST it; even with tracking numbers. I suspect it was stolen by their employee(s). Not insured; why would I pay $ 150 to insure something that I entrust to a company to not lose it? That's criminal. I will never use them again and I caution you avoid UPS . The store refers you to the 800 number (call centre in India) & they in turn refer you to the store. There is no feedback and they don't give a ***. There is no accountability anywhere in the chain.
This is a very badly run company. Avoid them like the plague. Check out You tube to see how their employees handle the packages; these are our valuables and they treat them like garbage.
Avoid them like the plague.
Monetary Loss: $1500.