I'll be brief: two months ago we ordered a Nintendo Wii for my husband's birthday. The UPS tracking information said that the package was "left with man".
What man? Where the *** they left it? Noone was able to explain. By the time the investigation process was over the wii was no longer on sale.
We got the money back...eventually, but could not get a new item. Yesterday the same *** from UPS delivered a $100 pair of shoes to the wrong address. I mean, you'd expect UPS would hire someone who can read, no? I called them 5 times today and yesterday, the shipper called them twice, I was promised that the drive will go and retrieve the package first thing in the morning.
It's 7 pm, and still no news. I just checked the seller website and they no longer have these shoes in my size, so here's yet another excellent sale item that I have lost because of UPS.
Does anyone know if there's a way to make UPS pay for a: purchase of an identical item, even if it's more expensive than the one originally ordered. After all, it's their fault I didn't get the item to begin with b: make them pay for all the annoyance, two missed days of work and the hours wasted on the phone with their horrible customer service.