Houston, Texas
Not resolved
Customer service
Turnaround Time

UPS only delivered partial shipment to my customer. We called UPS on 9/6/2018 and reported the incident. We called every single day since the incident happened. We sent photos and detail information . UPS was at fault.

Every time we called, a different manager would answer and every single manager did not had a clue about the incident . It was like starting over and explain the situation about the incident. They never had an answer.

Today 10/16/2018 we called and we were told that the claim was denied due to package used during shipment . We do lots of shipments daily and the box is the same we use for all our shipments for this specific customer.

Always a nightmare dealing with UPS.

Product or Service Mentioned: Ups Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $500.

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