Not resolved

UPS managed on two separate occasions to totally drop the ball with regard shipping books to the Canary Islands. On the second occasion, they claimed to have attempted to deliver 3 times to a manned 4 star hotel.

Of course, the hotel confirmed that they never came. UPS then abandoned the package and could not explain where the package was. UPS also promised 11-12 calls, and each time never did, refusing to call a mobile. UPS then managed to block my mobile and my IP address so I could never call them.

Again and again they messed up.The star prize for unprofessionalism goes to Pilar Machuca of UPS Madrid - who was the main liar and the facilitator of the whole disaster.

This person needed to be told my phone number at least 10 times - and still asked for it again. This person was referred to the police in Madrid for concealing the theft of a commercial shipment.

Monetary Loss: $1200.

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