UPS said they would deliver an important package to me today. I waited for them all day. I live on the 1st floor and I can see everything that happens regarding my building.
I waited for delivery from 7:55am until notice that they had come already (about 2:30pm). I was not distracted, I didn't leave my home. I waited by the window for hours. The delivery person never showed though he said he did.
When I spoke with customer service, they said they didn't care, I would have to wait until Monday. The supervisor supported this decision.
Review about: Ups Delivery Service.